Tuscaloosa 3-1-1 Nationally Certified
The City of Tuscaloosa non-emergency 3-1-1 call center has received national recognition. It has become the first in Alabama to win national certification. The center qualified by meeting a number of rigorous standards.
The 3-1-1 center serves as a centralized customer service tool for the city. Trained operators take calls from citizens who want access to non-emergency municipal services such as submitting service requests, getting assistance with permits or licenses, finding information about city events or reporting a problem.
Tuscaloosa 3-1-1 received the certification on National 311 Day, event held on March 11 each year to spread awareness about 3-1-1 systems.
Last year Tuscaloosa 3-1-1 launched a new app powered by new software to further streamline the process for users.
There are three ways to submit a request to 311:
- Dial 311 within City limits, or call 205-248-5311,
- Submit a request on this page using the form on this page
- Download the free 311 app from the App Store or Google Play Store
The call center is open Monday through Friday from 7:00am to 7:00pm and is closed on all city observed holidays.
According to 3-1-1 examples of calls include:
- abandoned vehicles in roadway,
- dead animal removal,
- debris in roadway,
- graffiti removal,
- non-working streetlamps, parking meters, traffic lights,
- noise complaints,
- potholes, sinkholes and utility holes in streets,
- rat or rodent infestation,
- Garbage,
- Trash and Recycling,
- Animal Control,
- Water and Sewer
- Roads and Streets, and
- Street light problems.
There are six 3-1-1 non-emergency call centers in the state, located in Birmingham, Mobile, Montgomery, Oxford, Troy and Baldwin County in the State of Alabama.
3-1-1 call centers are intended, in part, to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service.
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