The City of Tuscaloosa Water and Sewer Department has temporarily extended service hours to meet increased demand as area college students return for the fall semester.

Customer service phone banks will extend hours to 6 p.m. Monday through Friday beginning Friday, July 25 and will continue through Wednesday, August 20 or until the demand subsides. Saturday hours from 9 a.m. until noon also will be available on July 26 and August 2.

Customers can reach the water department during these extended hours by phone at 205-248-5500 or by email at

New customers can set up an account online by clicking here.
Existing customers can pay bills and track account history online here.
Students can access a student tab on the City’s homepage for student-specific needs.